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Return Policy

We want you to receive your CNCIFY order in good condition. Please review our return and exchange guidelines before submitting a request.

Important

Because many CNCIFY products may be made, cut, sized or customized according to a customer's requirements, return eligibility can depend on the nature of the product and the reason for the return. Products that arrive damaged should be reported to us as soon as possible.

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Damaged Products

If your order arrives damaged, contact CNCIFY Customer Service as soon as possible.

  • Provide your Order ID.
  • Include clear photos of the product.
  • Include photos of the packaging if possible.
  • Do not dispose of the damaged product or packaging until we have reviewed your request.
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Incorrect or Defective Order

If you receive an incorrect item or a product with a manufacturing defect, contact our support team with your order details.

  • State the problem clearly.
  • Provide your Order ID.
  • Send supporting photos when requested.
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Custom Products

Custom-made, personalized or specially sized products may not be eligible for return simply because the customer changes their mind.

  • Confirm your measurements before ordering.
  • Check customization details carefully.
  • Contact us before production if you need to correct an order.
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Refunds

If a return or refund is approved, the applicable refund method and amount will be communicated by Customer Service after reviewing the request.

Return Request Process

Follow these steps if you need assistance with a return or damaged order.

1

Contact Us

Contact Customer Service with your Order ID.

2

Share Details

Explain the issue and provide photos if required.

3

Review

Our team reviews the request and determines the appropriate solution.

4

Resolution

We provide the applicable replacement, return or refund instructions.

Return Eligibility

Please review these general conditions before submitting a return request.

Generally Eligible for Review

  • Product arrived damaged.
  • Wrong product was delivered.
  • Product has a confirmed manufacturing defect.
  • Order has another verified issue caused during fulfillment.

May Not Be Eligible

  • Customer changed their mind after production of a custom product.
  • Incorrect measurements supplied by the customer.
  • Damage caused after delivery or improper use.
  • Normal characteristics of the selected material or finish that are not considered defects.

Return Policy FAQs

Common questions about returns and refunds.

Custom, personalized or specially sized products may have different return conditions. If the product is defective, damaged or incorrectly produced, contact Customer Service for review.
Contact us as soon as possible with your Order ID and clear photos of the damaged product and packaging. Our team will review the case and provide the next steps.
Contact CNCIFY Customer Service through email or WhatsApp. Include your Order ID, the reason for the request and supporting photos where applicable.
If your request is approved for a refund, Customer Service will explain the applicable refund amount and process before proceeding.
Please provide your Order ID, customer name, description of the issue and clear photos or other information that can help us review your request.

Need Help With a Return?

Contact our Customer Service team before sending any product back. We will review your request and provide the appropriate instructions.

Email Support WhatsApp Support
Please keep your Order ID and order information available when contacting Customer Service.